FAQs
-
What type of services do you offer?
North Shore Shuttle (“NSS”) offers a variety of ground transportation services. Our livery division includes shared & private van service, executive town car, coach bus, and limousine service, able to take you virtually anywhere/anytime, on a reservation basis. Our student and institutional transportation division services the private and public sector throughout Greater Boston and the North and South Shores. -
What is the difference between Shared Van and Private Van Service?
Shared van service, the more economical option, allows NSS the option of scheduling other passengers on route. Shared Van Service may entail minimal waiting.Private van service means you will not share your ride with anyone other than passengers in your own party. This option is recommended for those with an inflexible schedule or a strong preference for privacy; as well those who wish to avoid extra stops or occasional waiting. This option is somewhat more costly but well worth it!
-
Do you accept credit cards?
NSS accepts AMEX, VISA & MASTERCARD. -
When do you charge my credit card?
Generally, your credit card will be charged the day before you travel. Occasionally, it will be charged after you travel. Gratuities added in the vehicle and surcharges incurred at the time of travel will be processed as part of a post-travel reconciliation process. -
Is gratuity included?
No, gratuities are not included but rather greatly appreciated to reflect the service you receive. Is there a round trip discount? Your “Be Driven Card” ™ entitles you to every 11th ride FREE which is the equivalent to a 10% discount on every trip! -
Do you provide car seats? Is there an additional cost?
NSS provides car seats and booster seats are no additional cost. However, it is important to advise NSS of the need for such equipment at the time the reservation is made. -
How may I choose my own pick up time?
You may always choose your pick up time. NSS staff will make every effort to accommodate your needs, including pick up times, with an emphasis on reliability and safety. -
“It only takes 20 minutes to get to Logan and I travel business class. I don’t need to go that early”.
If you choose Shared Van Service, you should be aware that on any given trip, NSS may be picking up additional passengers along the way. Therefore, we generally allow approximately forty five (45) minutes for travel time to Logan from most areas on the North Shore (in order to get you there one and a half hours prior to flight time).
Please be aware that NSS drivers will not drive at excessive speed to make up for lost time caused by heavy traffic or other factors. NSS asks for your cooperation and patience in our effort to get you to your destination in a safe and timely manner. -
What if my plans change?
Simply call us and we will make every effort to accommodate your revised travel plans, in most cases at no additional charge. -
What if the airline cancels my flight?
If the airline cancels your flight, simply notify us with your new pick up information – we’ll accommodate you at no additional cost. -
How do you know when to pick me up?
We track all arrival times and generally factor in approximately 15 minutes from tarmac to gate for domestic flights and 30 minutes on international flights. Your driver will wait up to 1 hour from the tracked tarmac time for you to collect your luggage and greet your driver at the designated pick up location. -
How can I be sure you’ll be there?
We confirm all departure information with you the afternoon or evening before your pick up. You may feel free to call us at anytime to re-confirm your arrival. -
How do I know where to meet my driver when I arrive?
Please make note of the specified pick up location quoted at the time of booking your reservation, and also on your email confirmation. Pick up locations are also available on 1 800 Be Driven (1-800-649-8660) and www.bedriven.com. -
Can you accommodate large groups?
Yes. Simply ask to speak with Group Service Representative who will be happy to assist you in coordinating transportation for your wedding, private or corporate group event. -
Do you have a cancellation policy?
Yes, cancellations received within 12 hours are subject to the full fare. All bus reservations are subject to a $125 cancellations fee within 15 days of your scheduled reservation. -
What are your office hours?
Our reservation lines are open from 5am -11pm E.S.T. on weekdays, and 8am – to 11pm E.S.T. on weekends.
