May I choose my own pick up time?
You may always request a pick up time earlier than that recommended by our reservation team.
I travel business class and it only takes me 20 minutes to get to Logan. I don’t need to go that early.
If you choose to travel Shared Van Service be aware that we may be picking up additional passengers along the way. Therefore, we generally allow forty-five (45) minutes travel time to Logan from most areas on the North Shore and aim to arrive one and a half hours prior to your flight time. Please be respectful of our policies in place to ensure the safety and reliability of our service for all parties on board.
What if my plans change?Simply call us and we will make every effort to accommodate your revised travel plans, in most cases at no additional charge.
What if the airline cancels my flight?If the airline cancels your flight, simply notify us with your new pick up information in advance and we will accommodate your new pick up time at no additional cost.
How do you know when to pick me up when I arrive?We track all arrival times and factor in approximately 15 minutes from tarmac to gate for domestic flights and 30 minutes on international flights. Your driver will wait up to 1 hour from the tracked tarmac time for you to collect your luggage and greet your driver at the designated pick up location.
How can I be sure you’ll be there?We confirm all departure information with our triple confirmation. Upon booking your reservation our agent will read a confirmation script confirming your reservation details. Please take a moment to listen carefully to ensure accurate information. You will also receive an email confirmation at the email address you provide. Please take a moment to read and confirm the information is correct and contact us with any revisions required. On departures, the afternoon or evening prior to your pick up, you will receive a phone call again confirming your pick up and arrival details. On route to the airport your driver will re-confirm your arrival information. We take pride in our multi-step confirmation process to ensure accurate information is received. We appreciate your cooperation in taking part in the confirmation process.
How do I know where to meet my driver when I arrive?Please make note of the specified pick up location quoted at the time of booking and on your email confirmation.
Cancellations received within 12 hours are subject to the full fare.
Bus reservations are subject to a $125 cancellations fee within 15 days of your scheduled reservation.
What are your office hours?Our reservation lines are open from 5am -12:30am E.S.T. on weekdays, and 6am – to 12:30am E.S.T. on weekends and holidays.
Can you accommodate large groups?Yes, we accommodate large groups. Simply ask to speak with Group Service Representative who will be happy to assist you in coordinating transportation for your wedding, or other group event.
After midnight and redeye arrivals?Upon your arrival after midnight it is not necessary to call us as your driver will be waiting at the designated pick up location. Please refer to your confirmation email for instruction on the correct designated pick up location specific to the terminal of your flight arrival. In the event you are in the correct pick up location and cannot locate your driver, please call 1 800 Be Driven (233-7483) and you will be directed to an overnight dispatcher for assistance.
Cruiseship terminal arrivals?On the last night of your cruise you will be notified by your cruise ship company of the time you will disembark the following morning. Immediately upon your arrival into port, please call 1 800 Be Driven (233-7483) to notify us of what time you will disembark. Your driver will be waiting in a cell phone lot near the terminal. Once you are outside the terminal with your luggage please call 1 800 Be Driven (233-7483) again to notify us of the door number or letter where you are waiting. Upon your call, your driver will immediately be dispatched to the terminal.
Booking red eye arrivals?When booking your red eye arrival please be sure to quote your arrival date (and not your departure date) for your BeDriven reservation. Passengers will be billed the full fare for no shows, and, we want to be there for you when you arrive.