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CUSTOMER SATISFACTION SURVEY

Customer Satisfaction Survey
  1. Your opinions and comments are very important to us. Please assist us in our efforts to improve quality and to serve you better in the future by completing our brief survey.
  2. 1. Reservation Experience
  3. The reservationist was kowledgeable and courteous
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  4. The reservationist processed the reservation in an efficient manner
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  5. You received a confirmation of your reservation within 15 minutes
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  6. 2. Chauffeur Experience
  7. Chauffeur was on time
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  8. Chauffeur was waiting for you in a professional manner in the correct location
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  9. Chauffeur opned the door for you
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  10. Chauffeur was professionally attired and well groomed
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  11. Chauffeur was prepared for the trip and knew directions
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  12. Chauffeur was courteous and professional
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  13. You were more than satisfied with your ride
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  14. 3. Vehicle
  15. Interior cleanliness
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  16. Exterior cleanliness
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  17. Amenities (Newspaper, Bottled Water, Magazine)
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  18. 4. Billing
  19. Accuracy
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  20. Presentation
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  21. Timeliness
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  22. How would you rate the overall service you received from BeDriven®?
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  23. Is there anything else that we could have done to better serve your needs? If yes, please specify:
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  24. (*)
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